CSS Corp Off Campus For Operations Lead in Mumbai is scheduled for 29th August 2022. And all the Freshers of 2020, 2021, Batch can directly apply for the CSS Corp Off Campus 2022 Drive through the direct link provided below to our article. All the B.E, B.Tech candidates who are actively seeking for the latest CSS Corp Jobs in Chennai can focus on this page to know the details. The last date to apply for the CSS Corp Off Campus in Chennai 2022 is 26th August 2022. Thus, check the CSS Corp Eligibility Criteria 2022 as mentioned below before you apply for the CSS Corp Off Campus 2022 Drive.
On this page, you can find all the latest IT off campus drives across India (Bangalore, Chennai, Pune, Mumbai, Gurgaon etc.).
CSS Corp Recruitment 2022 – Off Campus Drive
CSS Corp is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,000 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range.
| Company name: | CSS Corp |
| Company website: | https://www.csscorp.com/ |
| Industry type | BPO |
| Role: | Operations Lead |
| Salary: | Best in market |
| Location: | Chennai |
| Key skills: | Attribution control, BPO, SLA Management |
| Qualifications: | Graduate |
CSS Corp Recruitment 2022 – Job Description
- You will Educate & Review their respective team/individuals on their KRA goals & targets.
- You will Share Engineer Scorecard within the team and also enable individual awareness on their KRA goals, targets and their current stand.
- Work to Arrange for team meetings and discuss operational issues and also ways to achieve operational excellence.
- Actively Manage teams KRA goals and target achievement.
- You will Take ownership of cases political or technical, keeping track & also take following up on escalated cases.
- Work to Ensure progress of cases through backlog review.
- Notify the manager on cases that require technical assistance or which need to be managed politically.
- Identify all Knowledge Base availability & create new Knowledge Base Articles.
- You will Jointly be responsible, along with the manager, to identify all candidates for PIP and plan for refresher training.
- Work to To train engineers on topics those are identified by the escalation leads.
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CSS Corp Recruitment 2022 – Roles and Responsibilities
- Responsible to Supervise a team of 15-20 specialists with the primary goal of providing direction for the team to achieve better performance goals
- Provide regular and also consistent coaching and feedback, with focusing on increasing both customer and employee satisfaction
- Plan and actively manage the team’s performance on the scorecard metrics and also work to develop action plans to foster continuous improvement
- Balance employee morale and their motivation with business objectives, including all customer satisfaction, error-free rate, recovery rate, probability variance, fraud loss and efficiency
- Responsible to Manage projects as assigned within defined metrics and timelines
- Work to Attend staff meetings and conduct team meetings and huddles
- Create and sustain a positive environment that motivates high performance, and rewards excellence of individuals and teams, and results in employee commitment
- You will Resolve employee concerns with urgency and accuracy
- work to Promote transparency in communication and build an atmosphere of mutual trust and cooperation
- Effectively Engage in effective Career Development activities like effective career coaching, training and counseling
- Model the organization’s core values, operating principles, and philosophies – Walk the Talk
CSS Corp Recruitment 2022 – Eligibility Criteria
- Have Overall experience of 7-10 Years
- Have 1-2 years managing technical support
- Must have Bachelors or Masters Degree is a must.
- Must have Leadership or experience in managing staff is an must.
- Have Previous experience in Card Services would be an added advantage
- Must be Proficient in MS Word, Excel and PowerPoint
- Have Strong analytical band of mind with good logical reasoning abilities
- Have Strong interpersonal skills at both verbal and written communication
- Possess and Demonstrated ability to contribute significantly in strategic business partnerships
- Have Demonstrated ability to train, motivate and evaluate employee performance
- Have Strong concepts of leadership competencies, ownership, accountability and proactiveness
- Must Possess strong problem solving, time management, analytical and organizational skills
- Have Commitment to and demonstration of Chase Operating Principles and Culture
- Must Being a change agent to various changes in policies, procedures, and management styles and business direction
- Have the Ability to manage Client relationships
- Must be a Team/ people management,
- Have Proven track record in
- Must be Resource Management (Roistering / Scheduling / Case Management),
- Must have Metrics Management,
- Have Goal setting (KRA),
- Have Conduct Reviews
Documents required:
- You should carry two copies of the Latest Resume.
- An Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
- Candidates should have all the necessary educational years certificates along with the xerox copies.
Links to apply for the online CSS Corp Recruitment 2022
| Apply Online | |
| Official Website | |
| Off Campus Drive Homepage |