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Autorabit Recruitment 2022 – Off Campus Drive

AutoRABIT is a company that offers a suite of products used by multiple DevOps organizations to automate their CI/CD process for cloud-based development platforms. Company’s Automated Release Management Suite for Salesforce works with many customers’ existing tools to integrate and automate the software across the entire process of releasing software on the Salesforce platform. AutoRABITs is basically a proprietary Metadata MasteryTM combining process & software so that customers can achieve continuous delivery on their Salesforce platform.

Autorabit Recruitment 2022 – Job Description

• Company is looking for the position of application support lead, with experience in supporting development processes and tools who can assist company’s customers in very demanding and complex development environments.
• Employees will be expected to learn new products and applications technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, analytical, communication, and customer service skills.
• The Application Support Lead will work for the Support Services that can be a highly focused person and will ensure a top-quality results-oriented and highly successful operations team.
• Will drive the results and work with teams to take on high targets and keep the team motivated to achieve the goal.
• This particular role consisting of the four major responsibilities such as End to end Service Delivery, Process Improvement, Client relationships & Team Management

Autorabit Recruitment 2022 – Roles and Responsibilities

• Support and Act as mentor and technical expert to the technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction.
• Responsible for driving the teams monthly targets and delivering monthly / quarterly goals.
• Work on Effective engagement with the client services through proactive communication and regular reviews.
• Driving, Leading, motivating, and assisting a team of Technical Support Specialists and working on delivering individual goals.
• Collaborate to Work with stakeholders to perform root-cause analysis & figure out solution approaches.
• Lead to provide support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills such as troubleshooting and debugging, identifying root cause, and communicating bugs to Engineering.
• Collaborate with technical, Sales, Solution Consultants, Engineering and Product management teams to improve overall customer experience and make sure that company Service offering brings maximum value to their customers
• Participate and make recommendations to Knowledge Base content.
• Conduct and Escalate support cases and prioritise issues to management as appropriate using good judgment in when and how to escalate.

Autorabit Recruitment 2022 – Eligibility Criteria

• Candidates having B.Computer Science or equivalent degree.
• Having Certification in Salesforce.com is an added advantage.
• At least 5 years experience in software or SaaS customer support roles ideally as team leader or must be subject matter expert supporting Java based products.
• Done Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software.
• Good Experience with Salesforce or equivalent SaaS platforms development, administration, or technical support.
• Having an Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired.
• Have Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub) IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Pipelines, Azure DevOps, GitLab), and other related tools such as Jenkins, Sonar are desirable.
• Must possess Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
• Carry Can-do attitude: challenging status, leading, and contributing to key improvements and innovations.

Documents required:

• You should carry two copies of the Latest Resume.
• An Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
• Candidates should have all the necessary educational years certificates along with the xerox copies.

Links to apply for the online

Autorabit Recruitment 2022