Freshers have good news here. Candidates can Apply online for NetMeds recruitment drive. NetMeds job is now open in India for the customer support executive and IT internship jobs. Interested and eligible candidates can apply online for company jobs in India.
NetMeds Recruitment 2022 – Off Campus Drive
NetMeds is a major online pharmacy company serving all over Indian consumers living in India and abroad. Online pharmacy services are a unique and a brand new concept in India, because the development of online pharmacies in the country was not begun until 2015. As One of the first Indian online pharmacy companies in operation, Netmeds provides online ordering and mail delivery of prescription and non-prescription medications to the customers.
Netmeds is a Reliance Industries Limited group company, which is a leading fully licensed e-pharma portal with over 6 million customers in more than 670 cities and towns. They aim to revolutionize the way people buy medicine with their expertise in technology, distribution, data, and supply chain networks. They are also on their ambitious path to disrupt the pharma space with the O2O model.
| Company name: | NetMeds |
| Company website: | https://www.netmeds.com/ |
| Industry type | Internet |
| Role: | Customer Support Executive |
| Salary: | Best in Market |
| Location: | Gurugram |
| Key skills: | Telecalling, Call Center Verbal Communication |
| Qualifications: | Any Graduate / Any Post Graduate |
NetMeds Recruitment 2022 – Job Description
- A professional approach is in answering calls either through outbound calling process or via inbound calling and provide information to their customers about products and services,
- Take input of issues and their redressal thereof. Keep tracing records of transactions and interactions
- Check and Identifying customer needs and helping customers using specific features
- Analysing and reporting product malfunctions
- Working as a primary contact for customer inquiries about our products and brand.
- Take Follow-up on all customer requests to ensure that the brand provides the highest level of customer service in the industry.
- Take Follow-up on orders and liaise with customers & respond to customer queries in a timely and accurate way.
- Support and Manage ongoing customer relationships utilizing our CRM tools.
Check the other latest off Campus Drive |
|
|
COGNIZANT OFF CAMPUS DRIVE 2022 |
|
|
AUTODESK OFF CAMPUS DRIVE 2022 |
|
|
MYNTRA OFF CAMPUS DRIVE 2022 |
|
|
ROBOSOFT TECHNOLOGIES OFF CAMPUS DRIVE 2022 |
|
|
PRACTO OFF CAMPUS DRIVE 2022 |
|
NetMeds Recruitment 2022 – Roles and Responsibilities
- Taking and Handling Inbound Customer calls (Domestic process)
- Catering to customer queries, requests through Calls (Voice Process) and provide solutions to the customers.
- Keeping records of all customer interactions and different transactions, recording details of complaints, comments, inquiries and provide solutions to them.
- Take Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations in a proper manner.
- Suggest and Service customers by providing necessary product and service information while also resolving problems simultaneously
- Letting the customer know the cause of the problem and resolving the problem with adequate information and help.
- Work on choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
- Work on Any other jobs assigned from time to time.
NetMeds Recruitment 2022 – Eligibility Criteria
- Have Excellent written & verbal communication, Handling Inbound & escalation calls, CRM Tickets.
- Must be Proactive personality and self-motivator
- Possess Minimum 1 year or 6 months of experience into Customer Service (preferably from an e-commerce industry)
- Should have Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.
- Must know how to speak Hindi , English
- Must be a Quick learner with the ability to absorb extensive information on our brand’s history, product offerings and communications.
- Good Team player that is able to develop great relations with co-workers.
- Have Good typing speed.
Documents required:
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
Links to apply for the online NetMeds Recruitment 2022
| Apply Online | Click Here |
| Official Website | Click Here |
| Off Campus Drive Homepage | Click Here |