Are you curious, motivated, and forward-thinking candidates? At FIS you’ll have the opportunity to work on some of the most exciting, challenging and relevant issues in financial services and technology. Their talented people empower you, and they believe in being part of a team that is open, collaborative, passionate, entrepreneurial, and above all fun.
FIS Recruitment 2022 – Off Campus Drive
FIS is the world’s largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, consulting , services and outsourcing solutions focused on retail and institutional banking, payments and wealth management, risk and compliance, trade enablement, assets, transaction processing and record-keeping. FIS€™has more than 53,000 worldwide employees who are passionate about moving their clients€™ business forward.
Headquartered in Jacksonville, Florida, FIS also serves more than 20,000 clients in over 130 countries, and their technology powers billions of transactions annually that move over $9 trillion around the globe. FIS comes under Fortune 500 company and is a member of Standard amp 500®Index.
The combination of organic and external growth has positioned FIS among the world’s leading technology providers for the financial services industry. Through the visionary leadership of its management and its philosophy of championing its clients’ success each and every day, FIS remains on a short list of providers capable of offering end-to-end solutions to the financial institutions and retailers across the world.
| Company name: | FIS |
| Company website: | www.FIS.com |
| Industry type | BPO |
| Role: | Customer service |
| Salary: | INR- 3-5LPA |
| Location: | Gurugram |
| Key skills: | People skills, customer satisfaction |
| Qualifications: | Graduate |
FIS Recruitment 2022 – Job Description
- You will troubleshoot consumer problems, identify their requests and take appropriate measures as per company’s guidelines.
- Provide consumer support by call. Serves as primary contact for all the inbound consumers.
- You will work to Tracks and documents inbound support requests and also ensures proper notation of the conversation.
- Meets standards of job, such as quality management, standards, adherence to schedule and work to average handle time
- May provide guidance and mentoring to less experienced associates
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FIS Recruitment 2022 – Roles and Responsibilities
- Provides customer services by email or instant message to consumers. Serves as primary contact for all customer issues.
- Escalates more technical product-related issues to the proper Product Support department.
- Processes greater volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies their root cause of problem and uses tools and resources to determine how to resolve their problems.
- When you are unable to resolve problems in a reasonable amount of time, it will escalate to appropriate resources.
- Take Follows up on escalated issues with providing coaching and mentoring to learn appropriate solutions and expand overall knowledge.
- Tracks and documents inbound all support requests and ensures proper notations of customer problems or issues.
- Updates regularly customer information and ensures accurate entry of contact information.
- Meets all the standards of job, such as quality standards, and adherence to schedule and average handle time.
- May provide guidance and mentoring to other less experienced Customer Service Associates – Consumer.
- Work on Other related duties assigned as needed.
FIS Recruitment 2022 – Eligibility Criteria
- FIS are ok to Hire Freshers & candidates with 0-10 yrs of work experience.
- They hire Graduates / Undergraduates for this role.
- The candidate must have good Verbal English.
- Have Excellent customer service skills that build high levels of customer satisfaction
- Have Excellent verbal and written communication skills along with analytical skills.
- Demonstrates effective people management skills and must be sensitivities when dealing with others
- Have the Ability to work both independently and in a team environment
- Done High school diploma or GED
Documents required:
- You should carry two copies of the Latest Resume.
- An Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
- Candidates should have all the necessary educational years certificates along with the xerox copies.
Links to apply for the online FIS Recruitment 2022
| Apply Online | |
| Official Website | |
| Off Campus Drive Homepage |