Genpact is looking for professional, talented and skilled candidates who are willing to start working as an entry level job in mumbai. Candidates who have good communication skills can apply for the position by the official link mentioned below.
Genpact Recruitment 2022 – Off Campus Drive
Genpact is a global professional services firm that focuses on delivering digital transformation for their clients, putting digital and data to work to create the best competitive advantage. They do this by integrating lean principles, design thinking, creative analytics and digital technologies with their domain and industry expertise to deliver disruptive and best business outcomes – an approach they call Lean DigitalSM. They deliver value to their clients in two ways – through digital-led, that is probably domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital technologies that design, transform and run clients’ operations. Their approach is continually refined in one of the world’s largest digital process sandboxes, where they test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, Genpact has been passionately serving their clients. They generate impact for clients from the Fortune Global 500 and beyond, and employ over 79,000 people in more than 22 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
| Company name: | Genpact |
| Company website: | www.genpact.com |
| Industry type | Consulting |
| Role: | Voice Process |
| Salary: | Not mentioned |
| Location: | Mumbai |
| Key skills: | Client services, calls |
| Qualifications: | BBA |
Genpact Recruitment 2022 – Job Description
- In this role, you are needed to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions will be within your team and direct supervisor
- You will be provided detailed information to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and also the decisions that you make that would impact your work
- You will need to be well aware and versed with basic statistics and terms that are involved in the day to day business and use it while discussing it with stakeholders
- You will also be required to help in the overall team’s workload by managing your deliverables and help other teams when required
- You will also be an individual contributor as a part of a team, within a predetermined focused scope of work.
- You should respond to various customer queries and concerns
- You should provide guidance and support for data collection to enable the Recovery of the account for the end-user.
- Maintain a deep and strong understanding of client process and policies
- Reproduce customer issues over call and call out product bugs
- Provide excellent customer service to Genpact customers
- You should also be responsible to demonstrate a capacity for critical thinking and analysis.
- You should work to showcase a proven work ethic, with the ability to work well both independently and also within the context of a larger collaborative environment.
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Genpact Recruitment 2022 – Roles and Responsibilities
- Transaction processing and making reach out calls to Insured/facility according to standard work & SOP
- Prioritize transactions according to detailed company guidelines to meet SLA
- Plans and prioritizes various tasks and work responsibilities to achieve objectives
- Comprehending and responding to the company’s customer inquiries. Identify, research, and resolve problems.
- Assist with and perform other team tasks as the need arises.
- You must possess Ability to accurately interpret and compile information from a variety of source collected and systems
- Ensure that business turnaround time and quality of the work meets Company service standards
- Interact with Onshore and Offshore and customer in a supportive and professional manner via email and on calls
- Handle your own work in process and support team efforts to ensure that individual or team goals are met.
- Maintain key records like tasks, working files, email for reference and audit purpose
- Handle basic day to day team requirements of excel
Genpact Recruitment 2022 – Eligibility Criteria
- Have a Graduation in any stream except B.Tech and Technical Graduation & Law
- Must have Proven experience in international calling, good to have health/disability insurance.
- In depth Understanding of HIPAA (PHI/PII)
- Have Excellent English Communication (Both written & verbal)
- Must be Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
- Can Displays energy and passion in approaching the job
- Must be able to work in pressure and meet deadlines, while maintaining a positive attitude in team and providing outstanding customer service
- Must be Ready to work on stretched working hours
- Have the Ability to independently get along with internal and external customers
- Have been Customer service focus!
- Have Basic Computer knowledge along with typing speed of 40 words/minute
- Must possess Insurance knowledge!
- Have an Experience towards direct calling to Insured/ providers/facility
- Possess Calling skills with TX >70
Documents required:
- You should carry two copies of the Latest Resume.
- An Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
- Candidates should have all the necessary educational years certificates along with the xerox copies.
Links to apply for the online Genpact Recruitment 2022
| Apply Online | |
| Official Website | |
| Off Campus Drive Homepage |