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Globallogic Recruitment 2022 – Off Campus Drive
GlobalLogic is a leader in digital product engineering services. They help their clients design and build innovative products, platforms, and also digital experiences for the modern world. By integrating strategic design, complex engineering, and the vertical industry expertise — they help their clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Company is Headquartered in Silicon Valley. GlobalLogic operates design studios and engineering centers around the world, extending their deep expertise to customers in the communications, automotive, technology, media and entertainment, manufacturing, healthcare and semiconductor industries.
| Company name: | Globallogic |
| Company website: | https://www.globallogic.com/in/ |
| Industry type | IT Services and Consulting |
| Role: | Support Engineer |
| Salary: | Not Disclosed |
| Location: | Gurugram |
| Key skills: | Installation, Configuration |
| Qualifications: | BE/BTech |
Globallogic Recruitment 2022 – Job Description
- As a Support Engineer, you will be required to work with leading-edge software and cloud technologies.
- You will also assist customers during service related events and activities, including creating support tickets and answering basic technical questions or queries related to their environment and Web Scale services.
- As needed, you will act as the primary contact who will provide coordinated escalation to advanced technical support engineers to resolve all open tickets.
- Due to the 247 operations of the business, as a Support Engineer you may be required to provide on-call coverage overnight and on weekends and holidays while the global team is being built. Such shifts vary across other team members and by month.
- Support their clients, ensuring their infrastructures stay up and running 24/7 while working with leading-edge technology.
- Implement and also Support complex scalable application infrastructure.
- Install, Configure, Standardize, Automate, Update, Support, Depoy and Troubleshoot services for customers
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Globallogic Recruitment 2022 – Roles and Responsibilities
- You will Answer “how do I” type questions with best practices in mind
- Triage/Troubleshoot platform issues submitted by client designated contacts
- Think on your feet and use company’s tools to “know” each client’s previous interactions with them
- Provide timely updates to all clients and internal team members on cases
- Ensure cases of concern if identified, coded and escalated appropriately
- Fully and clearly document all details and troubleshooting steps in their CRM system
- Handle each client issue with the heart of a teacher or guide and provide insanely comprehensive client experiences
Globallogic Recruitment 2022 – Eligibility Criteria
- Have Relevant Bachelor’s degree or equivalent combination of education and experience
- Have the Ability to adapt to a changing environment and handle multiple priorities
- Possess Excellent English skills – both written and verbal
- Have the Passion for client experience and organizational success
- Must be Able to communicate technical concepts to non/less-technical clients
- Have Tenacious commitment to finding the root cause of issues
- Possess Strong technical aptitude to learn Cheetah Digital platforms and solutions
- Must be Dependable, motivated, self-starter, work with the ability to direct work efforts independently
- Must be Obsessive attention to detail with a get it done attitude
- Possess Good knowledge of web technologies (HTML, XML, Web Services, API, relational data, etc.)
- Have Good knowledge of Linux/Unix production environments, networking and security concepts
- Have Good knowledge of databases including SQL
- Have Good knowledge of high level computer languages (C/C++, Java, Perl, Ruby, Python)
Documents required:
- You should carry two copies of the Latest Resume.
- An Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
- Candidates should have all the necessary educational years certificates along with the xerox copies.
Links to apply for the online Globallogic Recruitment 2022
| Apply Online | |
| Official Website | |
| Off Campus Drive Homepage |