Do you really want to make a difference in the world and contribute yourself to a sustainable future? If yes, then keep reading this article. The ITC Infotech recruiters are looking for a candidate help desk technician to provide fast and useful technical assistance on computer systems as an admin. In order to work as Junior Systems, Admin candidates must possess the good technical knowledge and be able to communicate efficiently to understand the problem and explain their solution. And also candidates must be customer-oriented and patient to deal with difficult customers. Candidates having BE in Computer Science, B.Tech in Computer Science, Master of Computer Applications with 5 months to 1 year of experience are now eligible to apply for the ITC Infotech Recruitment. Therefore Grab this chance to know the process to apply for the Junior Systems Admin Job Openings officially. For updated information about ITC Infotech Careers, you can bookmark this page to visit more often.
ITC Infotech Recruitment 2022 – Off Campus Drive
ITC comes under Leading Fortune 500 companies that have partnered with ITC Infotech in their Digital Transformation journey. ITC Infotech also works on the very cutting edge of technology to help their clients innovate and stay ahead of competition. They are powered by the passion of their people, and stay focused on building good innovation-friendly people culture. At ITC Infotech, they are guided by ITC Ltd.’s commitment for ‘Creating Enduring Value’ for all stakeholders – including their clients and employees.
The company mainly aims to provide each employee a promising and challenging job profile that effectively aligns individual goals and aspirations to organizational needs. ITC Infotech also offers global careers, global exposure and diversity of opportunities to create both business and technology leaders of tomorrow.
| Company name: | ITC Infotech |
| Company website: | https://www.itcinfotech.com/ |
| Industry type | IT and Software services |
| Role: | Junior Systems Admin |
| Salary: | Best in market |
| Location: | Bangalore |
| Key skills: | ITIL, MCP |
| Qualifications: | BE/BTech |
ITC Infotech Recruitment 2022 – Job Description
- You will Respond to requests for technical assistance by call, email, chat or using the Service Desk management system.
- Will Enter and manage all incidents and tasks , problems in the incident management system and work as a liaison between customers and technical escalation teams.
- Energetically take follow-up on open incidents and problems and provide better status updates and take feedback to end users while problems are being investigated
- You will Prioritize and schedule problems. Also Escalate problems to the appropriately experienced technician
- Work to Apply diagnostic utilities to aid in troubleshooting problems.
- Will Provide SOP based first level resolutions Ticket creation / Prioritization
- Work as an Ability to identify and organize tickets according to work priority and forward tickets to Field Engineers
- Measure Incident resolution and Ticket closure
- Apply standard operating methods and procedure and basic troubleshooting for all standard IT issues
- Carries out Document for all pertinent end user identification information that including name, department, contact information, and nature of problem and issue
- Check Identify and learn all appropriate software and hardware tools and supported by the organization.
ITC Infotech Recruitment 2022 – Roles and Responsibilities
- Responsible to Serve as the first point of contact between customers seeking technical assistance over the call or email
- Perform troubleshooting ideas through diagnostic techniques and pertinent questions
- Determine the best time solution based on the issue and details provided by customers
- Walk the customer profile through the problem-solving process
- Work to Direct unresolved problems and issues to the next level to support personnel
- Take follow up and Provide accurate information on both IT products or services
- Will Record events and problems data and their resolution in logs
- Take Follow-up and update all customer status and information
- Pass on any feedback and suggestions by customers to appropriate internal team
- Identify and guide possible improvements on procedures
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ITC Infotech Recruitment 2022 – Eligibility Criteria
- Have Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
- Having An ITIL qualification is preferable but not essential. And MCP certification would be desirable
- Have Knowledge in the ServiceNow tool would be desirable
- Having Strong troubleshooting knowledge in Wired, and VPN Network Active Directory and Office applications.
- Have Proven experience as a help desk technician and other customer support role (2+years of experience)
- Also It is 24 x 7 support. Your work can be busy and demanding.
- Must be Willing to work any shift, especially in night shifts and also sometimes weekend shifts.
- Have Tech-savvy with working knowledge of automation products, databases, and remote control
- Have Good understanding of computer systems, devices, and other tech products
- Have Ability to diagnose and also resolve basic technical issues
- Must have Proficiency in German and excellent communication skills
- Must be Customer-oriented and cool-tempered
Documents required:
- You should carry two copies of the Latest Resume.
- An Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any two Government Certified ID Proof like Adhar card the PAN, Voter ID, Passport.
- Candidates should have all the necessary educational years certificates along with the xerox copies.
Links to apply for the online ITC Infotech Recruitment 2022
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Apply Online |
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| Official Website | |
| Off Campus Drive Homepage |